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Freelock LLC

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4.6/5 (8 reviews)
+12065770540 sales@freelock.com Visit Website

About Freelock LLC

Freelock LLC is a leading web and mobile app development company. They will craft solutions that are rooted in research, speak to your brand, engage your audience, and are easy for you to maintain and evolve as you grow. They seek friendly, long-term relationships based on mutual trust and respect.

Last updated May 13, 2026

Services

Mobile App Development Web Development VR App Development Enterprise App Modernization Chat Bots & AI Development App Marketing Crypto Exchange Development Supply Chain Blockchain

Industries Served

Agriculture Energy & Utilities Human Resources Mining & Metals Government & Public Sector Retail & E-commerce Automotive

Freelock LLC Reviews

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End-to-end quality programme that halved our post-release incident rate inside three months

Eoghan Fitzgerald / VP of Engineering - Shannon Tech Solutions Ltd
Verified
Mar 03, 2026

Project summary: Cross-agency data sharing had been blocked by incompatible systems for four years. A secure integration platform was the prerequisite for every transformation initiative in our roadmap.

The thing that retrospectively seems most significant is how little drama there was. Complex technology projects tend to accumulate incidents, escalations, and tense conversations. This one did not. Problems were surfaced before they became incidents. Scope changes were handled with process rather than conflict. Risks were managed rather than avoided. That level of maturity is rare in my experience and it made the delivery feel almost effortless from our side, which I know it was not from theirs.

PROS

Senior-level engineering presence throughout the entire project, not just during the pitch, honest and commercially fair handling of scope changes, codebase that our internal team praised on review

CONS

We underestimated the input required from our subject matter experts during the requirements phase. The team flagged this early but our resource planning did not fully reflect it — our responsibility, not theirs

4.5
Overall
5.0
Quality
4.0
Schedule
4.0
Cost
4.5
Communication
Project TypeQuality Assurance & Testing
IndustryGovernment & Public Sector
Project Cost$500,000+
DurationAug 2025 – Jan 2026

Questions & Answers

Please describe your company, your role, and the industry you operate in.
As VP of Engineering at Shannon Tech Solutions Ltd I oversee technology investment and delivery across our Government & Public Sector operations in Dublin, Ireland. We are a commercially focused business and our technology choices are always evaluated in terms of their direct contribution to business outcomes rather than technical elegance alone.
What specific problem or business challenge led you to hire this company?
Regulatory requirements in our Government & Public Sector segment had changed and the compliance timeline was set by our regulator, not by us. The Quality Assurance & Testing changes required were significant enough to justify engaging a specialist partner rather than diverting our internal team from the product roadmap.
What services did the company provide for your project?
The scope covered the full Quality Assurance & Testing lifecycle: discovery and requirements definition, solution architecture, iterative development across twelve sprints, integration testing, performance validation, production deployment, and a structured four-week hypercare period. They also provided system documentation and a knowledge transfer programme for our internal team.
Why did you choose this company over other providers you considered?
We ran a structured shortlisting process across five vendors. The technical evaluation eliminated two immediately. Of the remaining three, this team's proposal was differentiated by the specificity of their Quality Assurance & Testing approach and the evidence base they provided — reference projects in Government & Public Sector contexts, not generic case studies. The reference calls confirmed a track record that the proposal had described accurately.
How clearly did the company understand your requirements and business goals?
Extremely well, in part because they had relevant Government & Public Sector experience that reduced the context-setting overhead significantly. They understood the domain vocabulary, asked the right questions, and translated business requirements into technical specifications with a fidelity that meant the development phase had very few clarification cycles.
How was your overall experience with their communication and project management?
Communication was proactive, timely, and appropriately calibrated. Technical updates for the engineering audience, executive summaries for the steering group, risk flags with proposed mitigations rather than just problem statements. The fortnightly sprint reviews gave our stakeholders visibility without requiring them to attend every working session.
Did the company deliver the project on time and within your expected budget?
The project landed on time. The budget was managed within the agreed ceiling, which included one client-driven scope addition that was quoted fairly and handled without affecting the original delivery stream. The discipline around budget transparency throughout meant there was no surprise at invoice stage.
What tangible results or business impact have you seen since the project was completed?
The most direct measure is the performance of the system in production. In the five months since go-live we have had zero P1 incidents, our page performance scores have improved across every Core Web Vitals metric, and two enterprise clients who had cited our previous platform limitations during contract negotiations have since renewed without that objection arising.
What did you like most about working with this company?
The continuity of the team. The engineers who participated in the discovery sessions were the engineers who built the system. That consistency of institutional knowledge across a six-month project has a value that is difficult to quantify but easy to notice when it is absent. Every conversation built on the previous ones.
Would you recommend this company to others, and would you work with them again?
Absolutely. With a specific note that the value starts in the discovery phase — clients who approach that process with seriousness will get the most from the engagement. We invested appropriately at the front end and the returns are evident in what was delivered.

App store launch with a four-point-eight average rating in the first month

Nathan Prescott / VP of Technology - Ironclad Insurance Group
Verified
Feb 25, 2026

Project summary: Customer expectations had reset and our conversion funnel data showed precisely where we were losing them. We needed a commerce platform capable of delivering the experience our competitors already had.

What made the most difference in practice was the quality of the engineering judgment on this team. Not the ability to execute a specification — that is a baseline expectation. The ability to recognise when a specification was suboptimal, explain why, propose an alternative, and support the client in making a decision about it. That consultative dimension elevated the output beyond what the brief described and resulted in a product that is more fit for purpose than the one we had originally specified.

PROS

Clear and consistent communication adapted appropriately for both technical and non-technical stakeholders, shared tooling that gave our team real-time visibility, reliable sprint delivery throughout

CONS

Time zone coordination required some deliberate overlap management from both sides in the first couple of sprints, after which we had an efficient async rhythm that worked for the whole project

4.5
Overall
4.5
Quality
4.5
Schedule
4.5
Cost
5.0
Communication
Project TypeMobile App Development
IndustryRetail & E-commerce
Project Cost$500,000+
DurationApr 2025 – Jan 2026

Questions & Answers

Please describe your company, your role, and the industry you operate in.
As VP of Technology at Ironclad Insurance Group I oversee technology investment and delivery across our Retail & E-commerce operations in New York, USA. We are a commercially focused business and our technology choices are always evaluated in terms of their direct contribution to business outcomes rather than technical elegance alone.
What specific problem or business challenge led you to hire this company?
We had a defined product vision for our next phase of growth in the Retail & E-commerce market but lacked the engineering depth internally to execute it. The Mobile App Development requirements in particular required specialist experience that we could not realistically recruit for on the timeline our business plan required.
What services did the company provide for your project?
Primarily Mobile App Development, with adjacent work in solution architecture and quality assurance. They were responsible for the full build from requirements through to go-live, including integration with four existing systems in our technology landscape. The breadth they covered without requiring additional vendors was commercially and logistically valuable.
Why did you choose this company over other providers you considered?
We had a failed engagement behind us and were more rigorous in our selection process as a result. We asked detailed questions about how they managed scope change, how they handled estimation, and how they communicated problems. The answers were specific, evidenced, and consistent across the team members we spoke to. That gave us confidence that the process was real rather than rehearsed.
How clearly did the company understand your requirements and business goals?
Thoroughly and precisely. The requirements document they produced was detailed enough that our QA team used it directly to write acceptance criteria. Every user story had a defined business objective attached. Nothing was left to interpretation. That discipline in the requirements phase paid dividends throughout development and testing.
How was your overall experience with their communication and project management?
The project management framework was the most structured I have experienced with an external vendor. Sprint planning was tight, acceptance criteria were specific, retrospectives were honest and acted on. The project manager treated the shared backlog as a live document and the risk register as an operational tool rather than a compliance artefact. I never had to ask for a status update.
Did the company deliver the project on time and within your expected budget?
On time and within the approved budget. The estimation accuracy was notable — they had broken the work down in sufficient detail during discovery that their forecast proved reliable throughout, rather than being a number that shifted with every change in scope. We received one change request and it was for scope we had introduced ourselves.
What tangible results or business impact have you seen since the project was completed?
We went live four months ago. User adoption exceeded the target we had set by 23 percent in the first month. Support ticket volume has dropped measurably. The features we had deferred because the previous architecture made them prohibitively expensive to build are now in development. The platform they built has opened our roadmap.
What did you like most about working with this company?
The willingness to be direct. When our requirements were unclear they said so. When our priorities were contradictory they explained why. When a technical approach we had assumed was the right one turned out to have significant downsides, they told us before we had committed to it. That kind of intellectual honesty is what I look for in a long-term technology partner.
Would you recommend this company to others, and would you work with them again?
Absolutely. With a specific note that the value starts in the discovery phase — clients who approach that process with seriousness will get the most from the engagement. We invested appropriately at the front end and the returns are evident in what was delivered.

Custom platform that our engineering team is still proud to maintain two years later

Bilal Chaudhry / Co-Founder & CTO - Indus Software House
Verified
Feb 18, 2026

Project summary: The transition to EV had created demand for dealer network management capabilities our existing system was not designed to support. A targeted rebuild was the agreed path forward.

The technical quality of the final deliverable is the easiest thing to point to. The automated test coverage is thorough, the deployment pipeline is reliable, the documentation is genuinely useful rather than ceremonially produced. But the metric I keep returning to is the number of post-launch conversations we have not had to have. No incident calls at two in the morning. No emergency patches. No retrospective discussions about what went wrong. The absence of those events is the evidence I would show to someone considering this vendor.

PROS

Clear and consistent communication adapted appropriately for both technical and non-technical stakeholders, shared tooling that gave our team real-time visibility, reliable sprint delivery throughout

CONS

Pipeline availability for kickoff required a few weeks of lead time — in hindsight that selection pressure means you are working with a team that is in demand for the right reasons

4.5
Overall
4.0
Quality
4.5
Schedule
4.5
Cost
4.0
Communication
Project TypeSoftware Development
IndustryAutomotive
Project CostLess than $10,000
DurationMar 2025 – Nov 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
As Co-Founder & CTO at Indus Software House I oversee technology investment and delivery across our Automotive operations in Islamabad, Pakistan. We are a commercially focused business and our technology choices are always evaluated in terms of their direct contribution to business outcomes rather than technical elegance alone.
What specific problem or business challenge led you to hire this company?
A competitive threat had accelerated our roadmap. We had planned a significant Software Development investment for the following year. External pressure moved that timeline forward by six months and required us to find an external partner rather than attempting to build internally in the time available.
What services did the company provide for your project?
The core engagement was Software Development delivery, though their scope expanded to include technical consultancy during discovery that materially improved our requirements. They also took ownership of the third-party integration workstream that had been a coordination challenge in previous projects, removing that complexity from our internal team entirely.
Why did you choose this company over other providers you considered?
We had a failed engagement behind us and were more rigorous in our selection process as a result. We asked detailed questions about how they managed scope change, how they handled estimation, and how they communicated problems. The answers were specific, evidenced, and consistent across the team members we spoke to. That gave us confidence that the process was real rather than rehearsed.
How clearly did the company understand your requirements and business goals?
Comprehensively. The discovery phase they ran was more thorough than anything we had experienced with previous vendors. They challenged requirements that were vague or contradictory, proposed alternatives where our initial thinking was limiting, and produced a functional specification that our internal stakeholders agreed was the clearest articulation of the product they had seen written down.
How was your overall experience with their communication and project management?
The project management framework was the most structured I have experienced with an external vendor. Sprint planning was tight, acceptance criteria were specific, retrospectives were honest and acted on. The project manager treated the shared backlog as a live document and the risk register as an operational tool rather than a compliance artefact. I never had to ask for a status update.
Did the company deliver the project on time and within your expected budget?
The project landed on time. The budget was managed within the agreed ceiling, which included one client-driven scope addition that was quoted fairly and handled without affecting the original delivery stream. The discipline around budget transparency throughout meant there was no surprise at invoice stage.
What tangible results or business impact have you seen since the project was completed?
We went live four months ago. User adoption exceeded the target we had set by 23 percent in the first month. Support ticket volume has dropped measurably. The features we had deferred because the previous architecture made them prohibitively expensive to build are now in development. The platform they built has opened our roadmap.
What did you like most about working with this company?
The willingness to be direct. When our requirements were unclear they said so. When our priorities were contradictory they explained why. When a technical approach we had assumed was the right one turned out to have significant downsides, they told us before we had committed to it. That kind of intellectual honesty is what I look for in a long-term technology partner.
Would you recommend this company to others, and would you work with them again?
Unreservedly. We are in active scoping conversations for a second engagement and I expect this to develop into a multi-year partnership. For any organisation in the Automotive sector looking for Software Development expertise combined with genuine delivery discipline, I would put this team at the top of the evaluation list.

Company Info

Founded 2002
Employees 2 - 9
Hourly Rate $150 - $199
Client Rating 4.6/5 (8 reviews)

Rating Breakdown

Quality
4.6
Schedule
4.4
Cost
4.6
Communication
4.6

FAQs

Does Freelock LLC only work locally, or take on clients elsewhere too?
Freelock LLC isn't necessarily limited to one region and may take on clients across several countries, depending on market demand and business partnerships.
Is Freelock LLC more of an offshore setup or a local team?
That depends on where Freelock LLC is based and who they primarily serve — some firms like this operate fully offshore, some are local-first, and plenty run a hybrid model that mixes both. For context, its listed capabilities span App Marketing, Supply Chain Blockchain, VR App Development, Chat Bots & AI Development and Enterprise App Modernization, and it has been operating since 2002.
What kinds of industries has Freelock LLC actually built for?
Freelock LLC has delivered projects across a range of different industries, including Government & Public Sector, Energy & Utilities, Automotive, Agriculture, Human Resources and Mining & Metals.
What makes Freelock LLC worth considering over other options?
What tends to set Freelock LLC apart usually comes down to some mix of technical depth, relevant industry experience, how clients describe working with them, their development approach, communication habits, and whether they can actually deliver something that scales. Founded in 2002, the company has built a track record of delivering projects across various industries.
Roughly how long does a project with Freelock LLC take start to finish?
It depends heavily on scope. A lean MVP might be a matter of weeks, while a full enterprise system or a larger digital transformation project can stretch into months once you factor in development, testing, and deployment. With a team of 2 - 9 professionals, Freelock LLC can scale resources based on project urgency.
What happens with Freelock LLC after the project actually launches?
Like most established software teams, Freelock LLC typically sticks around post-launch for ongoing maintenance — bug fixes, performance tuning, security patching, new feature work, and general technical support. For context, it has experience across industries such as Government & Public Sector, Energy & Utilities, Automotive, Agriculture, Human Resources and Mining & Metals, and its listed capabilities span App Marketing, Supply Chain Blockchain, VR App Development, Chat Bots & AI Development and Enterprise App Modernization.
What should I expect to pay to work with Freelock LLC?
What Freelock LLC charges comes down to a handful of variables — how complex the project is, the number of development hours involved, the tech stack required, team size, and which engagement model you pick. Based on available data, Freelock LLC's typical hourly rate is around $150 - $199, with an average project cost of $50000+.
What kind of software work does Freelock LLC take on?
Freelock LLC typically covers the standard range of software development work — mobile apps, web platforms, custom internal tools, UI/UX design, cloud infrastructure, AI integrations, and larger enterprise builds. Its core focus areas include App Marketing, Supply Chain Blockchain, VR App Development, Chat Bots & AI Development and Enterprise App Modernization.
What are the actual contract options if I want to work with Freelock LLC?
Most companies structured like Freelock LLC give you a choice between a fixed-price contract, a dedicated team arrangement, or time-and-materials billing, so you can pick whichever lines up with your budget and how well-defined your scope already is. For context, its listed capabilities span App Marketing, Supply Chain Blockchain, VR App Development, Chat Bots & AI Development and Enterprise App Modernization, and its typical hourly rate is around $150 - $199.
Will Freelock LLC sign an NDA before we even discuss the project in detail?
Most professional shops, including Freelock LLC, expect to sign a Non-Disclosure Agreement before getting into specifics — it's a fairly standard ask and a reasonable one to make before sharing anything sensitive. For context, it has experience across industries such as Government & Public Sector, Energy & Utilities, Automotive, Agriculture, Human Resources and Mining & Metals, and its listed capabilities span App Marketing, Supply Chain Blockchain, VR App Development, Chat Bots & AI Development and Enterprise App Modernization.

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