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FreshWorks Studio

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4.8/5 (7 reviews)
+14152183804 contact@freshworks.io Visit Website

About FreshWorks Studio

They are committed to serving the very best solutions & services to their clients. Collaboration is essential their day-to-day both with clients, their team, and their outsourcing partners. Their sense of resourcefulness covers the way for innovation & creativity that flows by their people and is reflected in their work. They use every task from an evolutionary viewpoint. They are always looking to take what’s useful, and make it good.

Last updated May 13, 2026

Services

Mobile App Development Web Development UI-UX Design Android App Development iOS App Development iPhone App Development

Industries Served

Aerospace & Defense Mining & Metals Manufacturing Financial Services Retail & E-commerce Legal Services Advertising & Marketing

FreshWorks Studio Reviews

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Managed IT that made our internal teams forget infrastructure was something they once worried about

Erik Lindqvist / Chief Technology Officer - Nordic Cloud AB
Verified
Feb 02, 2026

Project summary: Our client portal had been built in 2017 and had not received meaningful investment since. Clients were contrasting it unfavourably with the portals of our competitors in pitches.

Six months after go-live our platform is processing three times the transaction volume we specified in the original brief. The architecture choices made during discovery accommodated that growth without remediation work. That is the difference between a team that designs for what you tell them and a team that designs for what you are likely to need. We are in conversation about a Phase 2 engagement and I expect to be using this partnership for several years.

PROS

Deep domain knowledge that reduced the discovery overhead significantly, proactive risk identification before issues became incidents, delivery cadence that our stakeholders found reassuring

CONS

Their insistence on a detailed functional specification before development began felt like friction at the time. In retrospect, it was the reason the development phase ran without the ambiguity that has derailed similar projects for us previously

4.5
Overall
5.0
Quality
4.5
Schedule
4.0
Cost
4.5
Communication
Project TypeIT Managed Services
IndustryLegal Services
Project Cost$150,000 to $499,999
DurationApr 2025 – Jan 2026

Questions & Answers

Please describe your company, your role, and the industry you operate in.
As Chief Technology Officer at Nordic Cloud AB I oversee technology investment and delivery across our Legal Services operations in Stockholm, Sweden. We are a commercially focused business and our technology choices are always evaluated in terms of their direct contribution to business outcomes rather than technical elegance alone.
What specific problem or business challenge led you to hire this company?
Our platform had been maintained by a previous vendor for three years and the accumulated technical debt had reached a point where delivery velocity had dropped to a fraction of what it should have been. We needed fresh engineering expertise and a structured plan to address the underlying issues.
What services did the company provide for your project?
End-to-end IT Managed Services delivery with particular depth in the integration and data migration components, which were the highest-risk elements of the programme. They supplemented this with a dedicated QA resource throughout development and a documented runbook for our operations team at handover.
Why did you choose this company over other providers you considered?
The quality of the questions they asked during the briefing process was the first indicator. Vendors who ask precise questions in the sales phase tend to apply the same rigour during delivery. That hypothesis proved accurate. The technical proposal was substantive, the team structure was senior throughout, and the pricing was transparent.
How clearly did the company understand your requirements and business goals?
Thoroughly and precisely. The requirements document they produced was detailed enough that our QA team used it directly to write acceptance criteria. Every user story had a defined business objective attached. Nothing was left to interpretation. That discipline in the requirements phase paid dividends throughout development and testing.
How was your overall experience with their communication and project management?
The project management framework was the most structured I have experienced with an external vendor. Sprint planning was tight, acceptance criteria were specific, retrospectives were honest and acted on. The project manager treated the shared backlog as a live document and the risk register as an operational tool rather than a compliance artefact. I never had to ask for a status update.
Did the company deliver the project on time and within your expected budget?
Yes. I had privately built a contingency expectation into my planning given the project complexity and the number of integrations involved. None of that contingency was needed. The delivery landed on the agreed date and the final invoice matched the approved budget to within a fraction of a percent. That outcome is rarer than the industry acknowledges.
What tangible results or business impact have you seen since the project was completed?
The ROI case we presented to our board was conservative by design. Current performance against the financial model suggests we will hit the projected payback point in under twelve months against an eighteen-month target. The operational efficiency gains in particular have exceeded the model, in part because the quality of the data the new platform generates supports decisions that the previous system could not.
What did you like most about working with this company?
Their instinct for keeping the business objective visible throughout technical decision-making. I have worked with technically excellent teams who lose the strategic thread as complexity increases. This team maintained a clear connection between every architectural choice and the outcome we had agreed to achieve. That orientation made the trade-off conversations significantly easier.
Would you recommend this company to others, and would you work with them again?
Yes. I would add the context that this is not the cheapest option in the market and they are selective about the engagements they take on. If your primary criterion is price, there are alternatives. If you want a technology partner who can be trusted with a complex IT Managed Services programme in the Legal Services space and will deliver against a serious brief, this is the team.

Technically rigorous, commercially grounded, and a genuine pleasure to work with

Reuben Loh / CTO - Marina Bay Ventures Pte Ltd
Verified
Jan 18, 2026

Project summary: Our campaign management workflow had grown to involve twelve different tools and significant manual reconciliation. The inefficiency was affecting both speed and accuracy.

What made the most difference in practice was the quality of the engineering judgment on this team. Not the ability to execute a specification — that is a baseline expectation. The ability to recognise when a specification was suboptimal, explain why, propose an alternative, and support the client in making a decision about it. That consultative dimension elevated the output beyond what the brief described and resulted in a product that is more fit for purpose than the one we had originally specified.

PROS

Production system that has performed as specified since go-live without remediation work, documentation thorough enough to support internal maintenance, knowledge transfer that left our team genuinely capable

CONS

Their discovery process is more rigorous than we were accustomed to and required more preparation from our side than we had initially allocated — but the quality of what followed justified every hour of it

4.5
Overall
4.5
Quality
4.5
Schedule
4.5
Cost
4.0
Communication
Project TypeIndustry-Specific Solutions
IndustryAdvertising & Marketing
Project Cost$50,000 to $149,999
DurationMay 2025 – Oct 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
As CTO at Marina Bay Ventures Pte Ltd I oversee technology investment and delivery across our Advertising & Marketing operations in Singapore. We are a commercially focused business and our technology choices are always evaluated in terms of their direct contribution to business outcomes rather than technical elegance alone.
What specific problem or business challenge led you to hire this company?
A competitive threat had accelerated our roadmap. We had planned a significant Industry-Specific Solutions investment for the following year. External pressure moved that timeline forward by six months and required us to find an external partner rather than attempting to build internally in the time available.
What services did the company provide for your project?
Primarily Industry-Specific Solutions, with adjacent work in solution architecture and quality assurance. They were responsible for the full build from requirements through to go-live, including integration with four existing systems in our technology landscape. The breadth they covered without requiring additional vendors was commercially and logistically valuable.
Why did you choose this company over other providers you considered?
A trusted peer in the Advertising & Marketing sector had used them for a comparable Industry-Specific Solutions engagement and their recommendation was unequivocal. Our own due diligence confirmed the pattern they described. The combination of domain knowledge, Industry-Specific Solutions depth, and demonstrated delivery discipline was the deciding factor.
How clearly did the company understand your requirements and business goals?
Extremely well, in part because they had relevant Advertising & Marketing experience that reduced the context-setting overhead significantly. They understood the domain vocabulary, asked the right questions, and translated business requirements into technical specifications with a fidelity that meant the development phase had very few clarification cycles.
How was your overall experience with their communication and project management?
Outstanding. The discipline around asynchronous communication was particularly effective given the time zones involved between Singapore and the delivery team. Written updates were specific and consistent, response times were same-day for anything that required a decision, and nothing fell through the cracks across a six-month engagement.
Did the company deliver the project on time and within your expected budget?
On time and within the approved budget. The estimation accuracy was notable — they had broken the work down in sufficient detail during discovery that their forecast proved reliable throughout, rather than being a number that shifted with every change in scope. We received one change request and it was for scope we had introduced ourselves.
What tangible results or business impact have you seen since the project was completed?
The ROI case we presented to our board was conservative by design. Current performance against the financial model suggests we will hit the projected payback point in under twelve months against an eighteen-month target. The operational efficiency gains in particular have exceeded the model, in part because the quality of the data the new platform generates supports decisions that the previous system could not.
What did you like most about working with this company?
The post-launch behaviour. Some vendors consider go-live to be the end of their professional obligation. This team treated it as the transition to a different kind of engagement. The hypercare period was substantive, the documentation was thorough and genuinely useful, and they checked in proactively at the thirty-day and ninety-day marks to review production metrics with us.
Would you recommend this company to others, and would you work with them again?
Yes. I would add the context that this is not the cheapest option in the market and they are selective about the engagements they take on. If your primary criterion is price, there are alternatives. If you want a technology partner who can be trusted with a complex Industry-Specific Solutions programme in the Advertising & Marketing space and will deliver against a serious brief, this is the team.

Company Info

Founded 2014
Employees 10 - 49
Hourly Rate $50 - $99
Client Rating 4.8/5 (7 reviews)

Rating Breakdown

Quality
4.6
Schedule
4.7
Cost
4.7
Communication
4.8

FAQs

What should I expect to pay to work with FreshWorks Studio?
What FreshWorks Studio charges comes down to a handful of variables — how complex the project is, the number of development hours involved, the tech stack required, team size, and which engagement model you pick. Based on available data, FreshWorks Studio's typical hourly rate is around $50 - $99, with an average project cost of $5000000+.
Can FreshWorks Studio take on an old, outdated system rather than starting from scratch?
Modernizing legacy software is usually within scope for a firm like FreshWorks Studio — re-platforming, refactoring old code, and moving things onto current frameworks or cloud infrastructure without necessarily rebuilding everything from zero. For context, its listed capabilities span Android App Development, iOS App Development, iPhone App Development, Mobile App Development and UI-UX Design, and it reports a team size of 10 - 49 professionals.
Is FreshWorks Studio more of an offshore setup or a local team?
That depends on where FreshWorks Studio is based and who they primarily serve — some firms like this operate fully offshore, some are local-first, and plenty run a hybrid model that mixes both. For context, its listed capabilities span Android App Development, iOS App Development, iPhone App Development, Mobile App Development and UI-UX Design, and it has been operating since 2014.
What's actually in FreshWorks Studio's technical toolkit?
The exact stack shifts by project, but FreshWorks Studio commonly works across things like React, Angular, Vue.js, Node.js, Python, .NET, Java, PHP, Flutter, React Native, native iOS and Android, and cloud platforms like AWS and Azure. For context, its listed capabilities span Android App Development, iOS App Development, iPhone App Development, Mobile App Development and UI-UX Design, and it reports a team size of 10 - 49 professionals.
What does FreshWorks Studio's actual delivery process look like week to week?
FreshWorks Studio generally runs something close to a standard structured process — requirements gathering, UI/UX design, development in agile sprints, QA testing along the way, deployment, and support once it's live. For context, its listed capabilities span Android App Development, iOS App Development, iPhone App Development, Mobile App Development and UI-UX Design, and it has served clients in USA.
Does FreshWorks Studio actually build with AI, or just talk about it?
Plenty of modern software teams, FreshWorks Studio included, now build real AI and machine learning features — chatbots, predictive models, computer vision, and automation that goes beyond simple rule-based scripts. For context, it has experience across industries such as Retail & E-commerce, Aerospace & Defense, Mining & Metals, Advertising & Marketing, Financial Services and Legal Services, and its average project cost is reported at $5000000+.
Does FreshWorks Studio only work locally, or take on clients elsewhere too?
FreshWorks Studio isn't necessarily limited to one region and may take on clients across several countries, including USA, depending on market demand and business partnerships.
Will FreshWorks Studio sign an NDA before we even discuss the project in detail?
Most professional shops, including FreshWorks Studio, expect to sign a Non-Disclosure Agreement before getting into specifics — it's a fairly standard ask and a reasonable one to make before sharing anything sensitive. For context, it has served clients in USA, and its typical hourly rate is around $50 - $99.
Roughly how long does a project with FreshWorks Studio take start to finish?
It depends heavily on scope. A lean MVP might be a matter of weeks, while a full enterprise system or a larger digital transformation project can stretch into months once you factor in development, testing, and deployment. With a team of 10 - 49 professionals, FreshWorks Studio can scale resources based on project urgency.

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