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nclud

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4.5/5 (7 reviews)
+12026848984 hello@nclud.com Visit Website

About nclud

They are a provocative creative com focused on creating and developing highly-interactive digital user experiences that push the limits of design and development. They examine where their clients are and plot a course for where they want to be, with wonderful combinations of strategy and style. They test and validate their ideas with real people that want to use them.

Last updated May 13, 2026

Services

Mobile App Development Web Development VR App Development AR App Development Enterprise App Modernization App Marketing Crypto Exchange Development Supply Chain Blockchain

Industries Served

Manufacturing Retail & E-commerce Logistics & Supply Chain Travel & Hospitality Sports & Fitness Energy & Utilities Events & Event Management

nclud Reviews

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Publishing workflow that took our time-to-live from days to under an hour

Eoghan Fitzgerald / VP of Engineering - Shannon Tech Solutions Ltd
Verified
Mar 03, 2026

Project summary: Grid modernisation funding required us to demonstrate demand-response capability. The machine learning models existed on paper; we needed an engineering partner to build and productionise them.

What made the most difference in practice was the quality of the engineering judgment on this team. Not the ability to execute a specification — that is a baseline expectation. The ability to recognise when a specification was suboptimal, explain why, propose an alternative, and support the client in making a decision about it. That consultative dimension elevated the output beyond what the brief described and resulted in a product that is more fit for purpose than the one we had originally specified.

PROS

Delivery timeline that proved achievable rather than optimistic, estimation accuracy that reflected real analysis rather than competitive bidding, scope discipline that prevented the feature creep we had experienced before

CONS

We underestimated the input required from our subject matter experts during the requirements phase. The team flagged this early but our resource planning did not fully reflect it — our responsibility, not theirs

4.5
Overall
4.5
Quality
4.5
Schedule
5.0
Cost
4.5
Communication
Project TypeCMS Development
IndustryEnergy & Utilities
Project Cost$150,000 to $499,999
DurationFeb 2025 – Dec 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
Shannon Tech Solutions Ltd is an established Energy & Utilities organisation headquartered in Dublin, Ireland. My role as VP of Engineering covers both strategic planning and operational technology delivery. We maintain high standards for our vendors because our clients hold us to high standards — a bar we expect our partners to meet.
What specific problem or business challenge led you to hire this company?
The immediate problem was that our CMS Development capability had become the bottleneck limiting our ability to grow. Every feature request, every new client requirement, every internal initiative was delayed by a platform that had been extended beyond its original design. We needed a rebuild, not a patch.
What services did the company provide for your project?
The scope covered the full CMS Development lifecycle: discovery and requirements definition, solution architecture, iterative development across twelve sprints, integration testing, performance validation, production deployment, and a structured four-week hypercare period. They also provided system documentation and a knowledge transfer programme for our internal team.
Why did you choose this company over other providers you considered?
The quality of the questions they asked during the briefing process was the first indicator. Vendors who ask precise questions in the sales phase tend to apply the same rigour during delivery. That hypothesis proved accurate. The technical proposal was substantive, the team structure was senior throughout, and the pricing was transparent.
How clearly did the company understand your requirements and business goals?
Comprehensively. The discovery phase they ran was more thorough than anything we had experienced with previous vendors. They challenged requirements that were vague or contradictory, proposed alternatives where our initial thinking was limiting, and produced a functional specification that our internal stakeholders agreed was the clearest articulation of the product they had seen written down.
How was your overall experience with their communication and project management?
The project management framework was the most structured I have experienced with an external vendor. Sprint planning was tight, acceptance criteria were specific, retrospectives were honest and acted on. The project manager treated the shared backlog as a live document and the risk register as an operational tool rather than a compliance artefact. I never had to ask for a status update.
Did the company deliver the project on time and within your expected budget?
Yes to both. There was a single sprint where a dependency on a third-party API introduced a one-week delay. The team identified it three weeks in advance, presented two mitigation options, and we agreed on an approach that recovered the schedule within the same sprint cycle. That level of foresight is what separates good project management from reactive problem management.
What tangible results or business impact have you seen since the project was completed?
We went live four months ago. User adoption exceeded the target we had set by 23 percent in the first month. Support ticket volume has dropped measurably. The features we had deferred because the previous architecture made them prohibitively expensive to build are now in development. The platform they built has opened our roadmap.
What did you like most about working with this company?
The continuity of the team. The engineers who participated in the discovery sessions were the engineers who built the system. That consistency of institutional knowledge across a six-month project has a value that is difficult to quantify but easy to notice when it is absent. Every conversation built on the previous ones.
Would you recommend this company to others, and would you work with them again?
Yes. I would add the context that this is not the cheapest option in the market and they are selective about the engagements they take on. If your primary criterion is price, there are alternatives. If you want a technology partner who can be trusted with a complex CMS Development programme in the Energy & Utilities space and will deliver against a serious brief, this is the team.

Compliance programme delivered on time and approved by the regulator without remediation

Tobias Lindemann / Leiter Digitalisierung - Lindemann Industrie GmbH
Verified
Jan 09, 2026

Project summary: Our internal product thinking was strong but our execution capability in this specific technology domain was limited. We needed depth, not generalism.

We had worked with three agencies before this engagement. The comparison is not flattering to the others. What distinguished this team was a systematic approach to understanding the problem before proposing a solution — something that sounds obvious and is practiced far less often than it should be. The delivery phase ran to schedule, the codebase is clean enough that our internal engineers made positive comments during handover review, and we have not logged a critical incident in five months of live operation. We intend to use them for our next phase of work.

PROS

Deep domain knowledge that reduced the discovery overhead significantly, proactive risk identification before issues became incidents, delivery cadence that our stakeholders found reassuring

CONS

Pipeline availability for kickoff required a few weeks of lead time — in hindsight that selection pressure means you are working with a team that is in demand for the right reasons

4.5
Overall
4.5
Quality
4.0
Schedule
4.0
Cost
5.0
Communication
Project TypeCybersecurity
IndustryEvents & Event Management
Project CostLess than $10,000
DurationJun 2025 – Nov 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
As Leiter Digitalisierung at Lindemann Industrie GmbH I oversee technology investment and delivery across our Events & Event Management operations in Berlin, Germany. We are a commercially focused business and our technology choices are always evaluated in terms of their direct contribution to business outcomes rather than technical elegance alone.
What specific problem or business challenge led you to hire this company?
Regulatory requirements in our Events & Event Management segment had changed and the compliance timeline was set by our regulator, not by us. The Cybersecurity changes required were significant enough to justify engaging a specialist partner rather than diverting our internal team from the product roadmap.
What services did the company provide for your project?
End-to-end Cybersecurity delivery with particular depth in the integration and data migration components, which were the highest-risk elements of the programme. They supplemented this with a dedicated QA resource throughout development and a documented runbook for our operations team at handover.
Why did you choose this company over other providers you considered?
A trusted peer in the Events & Event Management sector had used them for a comparable Cybersecurity engagement and their recommendation was unequivocal. Our own due diligence confirmed the pattern they described. The combination of domain knowledge, Cybersecurity depth, and demonstrated delivery discipline was the deciding factor.
How clearly did the company understand your requirements and business goals?
Better than we managed ourselves going in. The workshops they facilitated surfaced assumptions we had not examined and exposed three requirements that were in direct conflict with each other. Resolving those before development began saved us what would certainly have been significant rework later in the project.
How was your overall experience with their communication and project management?
Professional and efficient. The project manager maintained a clear view of the critical path at all times and communicated changes to it transparently. The one significant scope adjustment we made mid-project was handled through a clean change request process — fairly priced, clearly documented, and absorbed without disrupting the overall timeline.
Did the company deliver the project on time and within your expected budget?
On time and within the approved budget. The estimation accuracy was notable — they had broken the work down in sufficient detail during discovery that their forecast proved reliable throughout, rather than being a number that shifted with every change in scope. We received one change request and it was for scope we had introduced ourselves.
What tangible results or business impact have you seen since the project was completed?
Quantifying the impact precisely is complicated by other variables in our business, but the metrics we can attribute directly to the Cybersecurity work are meaningful: session duration up, conversion rate up, error rate down, and our NPS for the digital touchpoint has improved by eleven points. Our account managers report that the new capability is coming up positively in client conversations.
What did you like most about working with this company?
The willingness to be direct. When our requirements were unclear they said so. When our priorities were contradictory they explained why. When a technical approach we had assumed was the right one turned out to have significant downsides, they told us before we had committed to it. That kind of intellectual honesty is what I look for in a long-term technology partner.
Would you recommend this company to others, and would you work with them again?
Absolutely. With a specific note that the value starts in the discovery phase — clients who approach that process with seriousness will get the most from the engagement. We invested appropriately at the front end and the returns are evident in what was delivered.

Company Info

Founded 1998
Employees 10 - 49
Hourly Rate N/A
Client Rating 4.5/5 (7 reviews)

Rating Breakdown

Quality
4.6
Schedule
4.6
Cost
4.4
Communication
4.4

FAQs

What should I expect to pay to work with nclud?
What nclud charges comes down to a handful of variables — how complex the project is, the number of development hours involved, the tech stack required, team size, and which engagement model you pick. Based on available data, nclud's typical hourly rate is around N/A, with an average project cost of $5000000+.
Roughly how long does a project with nclud take start to finish?
It depends heavily on scope. A lean MVP might be a matter of weeks, while a full enterprise system or a larger digital transformation project can stretch into months once you factor in development, testing, and deployment. With a team of 10 - 49 professionals, nclud can scale resources based on project urgency.
What does nclud's actual delivery process look like week to week?
nclud generally runs something close to a standard structured process — requirements gathering, UI/UX design, development in agile sprints, QA testing along the way, deployment, and support once it's live. For context, it has experience across industries such as Events & Event Management, Manufacturing, Energy & Utilities, Retail & E-commerce, Logistics & Supply Chain and Travel & Hospitality, and it has been operating since 1998.
What kinds of industries has nclud actually built for?
nclud has delivered projects across a range of different industries, including Events & Event Management, Manufacturing, Energy & Utilities, Retail & E-commerce, Logistics & Supply Chain and Travel & Hospitality.
How do I actually get a real proposal out of nclud instead of a generic reply?
The most reliable route is giving nclud a clear, specific brief up front — through their website form, a direct email, or a call — since a vague ask tends to get a vague answer back, while a concrete one usually gets a proper estimate. For context, its listed capabilities span Crypto Exchange Development, Enterprise App Modernization, VR App Development, Supply Chain Blockchain and App Marketing, and it has experience across industries such as Events & Event Management, Manufacturing, Energy & Utilities, Retail & E-commerce, Logistics & Supply Chain and Travel & Hospitality.
What are the actual contract options if I want to work with nclud?
Most companies structured like nclud give you a choice between a fixed-price contract, a dedicated team arrangement, or time-and-materials billing, so you can pick whichever lines up with your budget and how well-defined your scope already is. For context, its listed capabilities span Crypto Exchange Development, Enterprise App Modernization, VR App Development, Supply Chain Blockchain and App Marketing, and it has been operating since 1998.
Does nclud actually build with AI, or just talk about it?
Plenty of modern software teams, nclud included, now build real AI and machine learning features — chatbots, predictive models, computer vision, and automation that goes beyond simple rule-based scripts. For context, it has experience across industries such as Events & Event Management, Manufacturing, Energy & Utilities, Retail & E-commerce, Logistics & Supply Chain and Travel & Hospitality, and its listed capabilities span Crypto Exchange Development, Enterprise App Modernization, VR App Development, Supply Chain Blockchain and App Marketing.
What makes nclud worth considering over other options?
What tends to set nclud apart usually comes down to some mix of technical depth, relevant industry experience, how clients describe working with them, their development approach, communication habits, and whether they can actually deliver something that scales. Founded in 1998, the company has built a track record of delivering projects across various industries.
Would nclud be a good fit for an early-stage startup?
Generally, yes — companies like nclud tend to work well with startups because of what they typically offer: MVP builds, product strategy input, architecture that can scale later, and dedicated teams that keep costs manageable while still moving fast. For context, it has experience across industries such as Events & Event Management, Manufacturing, Energy & Utilities, Retail & E-commerce, Logistics & Supply Chain and Travel & Hospitality, and it has been operating since 1998.
Has nclud actually shipped a SaaS product before?
It's a common line of work for a company like nclud — multi-tenant architecture, subscription billing hooked up properly, and cloud-native deployment built for a product meant to scale as a service rather than a one-off build. For context, it has experience across industries such as Events & Event Management, Manufacturing, Energy & Utilities, Retail & E-commerce, Logistics & Supply Chain and Travel & Hospitality, and it has been operating since 1998.

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